Frequently Asked Questions


3D photo


question How do I get a 3D photo on my website?
answer It is quite simple – read how photos are integrated
question How large products can be photographed for 3D?
answer That depends on the size of the studio that is used. Normally we say that the maximum size i about the size of a large refridgerator or a grown man.
question How fast can the 3D photos be delivered?
answer That depends on the number of photos to be delivered. We can usually deliver the photos the same week as we receive the product to be photographed, if the number of products if 10 or fewer. We plan larger orders together with our customers. div>
question How much can I expect the conversion rate of the website to increase?
answer That varies from product to product, and we can't say how high the conversion rate will be. What we can say is that a study from the university of Århus shows that 67% of the users of the internet prefer to see a 3D photo instead of a regular 2D image before they buy a product where the shape or function of the product is important.
question Can I get help to install 3D photos on my website?
answer Yes, we have experience with many different website-systems. read about them here.
question Can I host my own 3D photos?
answer Yes, but we don't recommend self-hosting because it excludes you from any software updates of the 3D viewer, and it makes corrections of the 3D photos much more difficult. Hosting at Stepfo is included in the price, and the server is fast with a fail-over in case of downtime, and has dedicated resources to display the products.
question Is it possible to deliver 3D photos with completely free and independant rotation?
answer Yes, but usually it is to expensive compared to the increased interactivity. The loading time of a 3D photo is much higher if it contains images from 36*36 different angles, and the price of the work would be over 10 times higher than usual. That is why it isn't mentioned in our standard offers.
question Can i have the buttons on the userpanel that turns the 3D photo adjusted to the design of my website?
question Can humans be photographed for 3D?
question Can you photograph the products at our place?
answer It is generally cheaper to more the products to our studio and have them photographed there, but if in the case of furniture (or other large objects) it might be cheaper to move the studio to your adress for the photoshoots, and we can of course discuss this.
question Are special plugins required for visitors of my website to see 3D photos?
answer No, only flash player is needed, which is installed on 99% of all computers in the western society.
question Is it possible to have ordinary packshots delivered when you already have the products in for 3D photography?
answer Yes, we can handle ordinary packshots, but we would like to refer to a business partner if there is need of any special styling, for example for fashion photos, lookbooks, marketing campaigns and the like.
question Do you give discounts in case of large orders of 3D photos?
answer In some cases we do give a discount - especially if the products doesn't require much styling prior to photography.

Websites


question Does Stepfo deliver both webdesign and programming of the website, so I'll receive a solution that is ready for publishing?
question Can Stepfo ensure that our website will be found at the top of the search results at Google?
answer We can't garantee that the website will be at the top of the SERPs, but we can assure you of the fact that websites we develope meet the technical requirements in order to make Google find the website. How well the website is seen by Google depends on how many inbound links there is to the website. We can help you get links, but we recommend that the search engine optimization is run as a seperate project after the site is developed. We can show cases from previous customers that are at the top of the SERPs on their keywords. Some customers want discretion about which keywords that they use, and we can of course not show these cases.
question Can I update the content of my website myself?
answer Yes, if you choose one of the solutions with a CMS (content management system).
question How long is the delivery time for a website?
answer It all depends on the scope of the solution. We agree on a deadline for the specific project - but it generally takes a minimum of 14 days.
question Is it possible to arrange a meeting where I tell about my wishes for a website?
answer Of course.
question Will there be monthly charges for my website?
answer Stepfo does as a general rule not charge monthly fees for websites. When you as a customer has hired us to create a website, then that website is your property. We will gladly recommend a hosting provider, as we do not have this service in-house. The hosting provider will charge a monthly fee for the hosting subscription. The cheapest we can recommend (for absolutely small sites) is around 10 dkk/month. For technical support Stepfo will charge the price agreed prior to project start, and for changes / development, we can work on hourly basis or a price set in stone.
question Can my website be moved to another provider, in case our cooperation doesn't work out?
answer Naturally. Never choose a supplier that puts technical obstacles in the way to avoid getting replaced. It is essential for Stepfo that our customers stay at us, because they want to work with us, and because they are happy with the service we deliver. We will of course give you all the technical documentation needed, in case you want to move to a different supplier.
question Can I get help with setup of email on the domain my new website is located at?
answer Yes.
question Is it possible to see how many visitors my site have?
answer All solutions with Google Analytics installed, enables you too see:
- how many visitors you've had
- how many pages they've have seen
- how long they have been on every page
- where they are situated
- what keywords they have searched for when they found you
- and a large number of other information. It is very detailed, and we offer to make a report with a certain interval with ideas for improvement.
question Is Stepfo able to help with Google Adwords campaigns?
answer We are not Adwords experts on the same level as many other bureauers are, but we can easily handle setup of simple campaigns.
question Can Stepfo re-design my website?
answer Yes, in almost all cases.
question What if I don't like the design that you've made?
answer We always ask for approval of the design before it is programmed into a website. We can easily make changes before the site is programmed.
question Why should I choose Stepfo to develop my website instead of my cousin, who can do the job a lot cheaper?
answer You don't have too. It depends on your needs. If you need a solution that "simply works" right from the start it might be a waste of time and money to use a inexperienced developer. Some of the things that are important to us are:
- That the website sends the right message to the visitor
- That the needs and demands for the website is covered by the right solution
- Usability
- Visibility